Shipping and Tracking

What are the available delivery options and rates?

We currently offer the following delivery options in India, with order tracking services. 

DELIVERY OPTIONS

RATES

DELIVERY TIME

STANDARD

Delivery will be Free of Cost

Orders will arrive within 7 working days* between 9am - 9pm

 

Note: Working days refer to Monday to Sunday, and do not include Public Holidays. Please note that  delivery may take longer during sale events.

I have not received my package, what should I do?

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and viewMy orders & Returns. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system. If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email. For further assistance, please contact us atinfo@ombree.shop for further assistance.

Can I change my shipping address after my order has been dispatched?

Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned      to us by the delivery agent or the unintended recipient. Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field. To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in yourAddress Book.

How can I track my order status?

Once you’ve signed into your account, you can view your order status. Your order status is reflected next to your order number. If you opt for guest checkout, you will still be able to view your order status. However, we recommend that you create an account  to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list. For further assistance, please contact us at info@ombree.shop for further assistance.